Insights

Perspectives on enterprise AI, automation, and technology operations.

Why On-Prem GenAI is the Enterprise Default in 2026

On-prem enterprise GenAI is no longer a niche requirement. I break down why governance-first architecture is now the default for organizations that take data sovereignty seriously.

9 min read

Read →

On-Prem Architecture

Building a RAG Pipeline on SharePoint: Architecture Guide

A practitioner's architecture guide for building RAG pipelines on SharePoint enterprise data. Covering ingestion, chunking, permission-aware retrieval, and production deployment patterns.

11 min read

Read →

Workflow Automation

Thousands of Hours Saved: Anatomy of an Enterprise Automation Win

How I designed a structured intake and automation portal that eliminated thousands of hours of manual work annually across 370+ clinics. A deep dive into the enterprise workflow automation results, architecture decisions, and patterns that made it work.

12 min read

Read →

IT Operations

Insourcing IT Operations: A Playbook for Multi-Site Organizations

A practitioner's playbook for how to insource IT helpdesk operations across a multi-site organization. Covering the phased approach, ITIL process design, automation-first staffing, and the metrics that proved it worked.

11 min read

Read →

ITSM & Service Management

ITSM to ESM: Modernizing Service Management Strategy

How enterprise service management extends ITSM principles beyond IT to transform HR, facilities, and legal service delivery.

2 min read

Read →

Voice AI

Voice AI Agents in the Enterprise: From Pilot to Production

The engineering and operational challenges that separate voice AI pilots from production-grade enterprise deployments.

2 min read

Read →

AI & Automation Briefing

Get weekly insights on enterprise AI delivered to your inbox.